Salesforce and Google Cloud Expand Partnership to Enhance AI Capabilities by 2025

Salesforce and Google Cloud are expanding their partnership to enhance AI capabilities across their platforms. Agentforce agents will gain improved multimodal functions, understanding, reasoning, speed, and efficiency through access to Gemini models and real-time information via Vertex AI. Salesforce Service Cloud will integrate more closely with Google Customer Engagement Suite, offering AI-driven features like real-time voice translation and personalized agent recommendations. Salesforce applications will run on Google Cloud infrastructure by 2025, with access to new regions and simplified provisioning. Salesforce is also exploring deeper integration of Slack with Google Workspace to improve productivity. Further integrations are planned for Data Cloud, BigQuery, and Cortex Framework, alongside a native integration of Tableau, Looker, and BigQuery for unified data management. Srini Tallapragada of Salesforce emphasized the partnership's aim to provide customers with a comprehensive AI platform.