Google Cloud and Salesforce Expand Partnership to Enhance AI Agent Capabilities

Google Cloud and Salesforce have broadened their partnership, focusing on providing businesses with more options for creating and deploying AI-based agents. The collaboration allows Salesforce customers to build Agentforce agents using Gemini and deploy Salesforce on Google Cloud. This expansion builds on the existing partnership, enabling bidirectional data usage between Google BigQuery and Salesforce. Gemini models will be available for rapid creation and reasoning within Agentforce by 2025, offering multimodal capabilities, extended contextual understanding, and increased speed and efficiency through Google's Tensor Processing Units (TPU). This allows agents to process images, detect emotions in voice, and retain large amounts of information, leading to faster response times and reduced operational costs. An insurance claim example illustrates how Gemini can process photos, audio, and text to streamline claim resolution.