Artificial intelligence is rapidly integrating into various industries, including hospitality. Hotels and restaurants, particularly after the pandemic, are actively adopting AI and robotics to automate processes and address labor shortages. Research suggests that by 2030, around 25% of jobs in the hospitality sector could be replaced by robots.
Technology helps reduce the workload on staff by automating routine tasks such as housekeeping, guest check-in, and order processing. This allows employees to focus on creating a unique customer experience, personalizing service, and making stays more comfortable. However, a key challenge remains balancing technology with human interaction, as travelers still value genuine hospitality and personal connections.
The experience of hotels like Henn na Hotel in Japan demonstrated that fully replacing staff with robots can lead to service issues—many robots had to be removed due to operational failures. This highlights the need for a seamless integration of technology and traditional hospitality.
Experts believe that AI and automation will not only optimize hotel operations but also create new jobs related to data analysis, personalized service, and customer experience management. By implementing these technologies, the hospitality industry can not only adapt to modern challenges but also elevate service quality to new levels.