MADRID, Nov. 4, 2024 – Konecta, a leader in customer experience and digital services, has announced a three-year strategic partnership with Google Cloud. This collaboration aims to bolster Konecta's innovative customer experience solutions through AI, automation, and cloud technologies.
As part of the alliance, Konecta will transition its workforce of 100,000 employees to Google Workspace, enhancing collaboration and productivity. The company will also implement Google Cloud's Customer Engagement Suite to improve customer service operations for its clients.
Up to 500 Konecta engineers will be certified in Google Cloud technologies, facilitating the development of advanced AI solutions. The partnership is expected to accelerate the growth of Konecta's AI-powered Digital Business Unit, focusing on cutting-edge customer experience and Contact Center as a Service (CCaS) solutions.
Nourdine Bihmane, CEO of Konecta, stated, 'This partnership allows us to significantly enhance our customer experience solutions with GenAI and automation.' Tara Brady, President of Google Cloud EMEA, emphasized that the alliance will empower clients to provide superior customer service experiences.