BBVA, a Spanish bank, has launched an internal ChatGPT Store featuring 1,000 AI bots for its employees.
The bank also expanded its ChatGPT licenses after discovering that using the tool to automate tasks saved employees an average of 2.8 hours per week. The GenAI tool is being rolled out to 11,000 staff and is used daily by 80% of those with access.
The expansion is part of BBVA's broader plan to integrate GenAI across its entire business. The bank held an internal hackathon in Mexico, generating over 170 ideas for AI applications.