ServiceNow Launches Ai-Powered Core Business Suite for Mid-Market

ServiceNow introduced its AI-powered Core Business Suite at Knowledge 2025, designed to transform critical business processes. The suite integrates HR, procurement, finance, facilities, and legal functions into a unified platform. This aims to enhance efficiency and productivity for organizations of all sizes. According to IDC, 67% of AI spending in 2025 will come from companies integrating AI into core processes. ServiceNow's suite facilitates rapid implementation, potentially within weeks, using AI agents for setup and automation. This allows smaller teams to quickly access business information and improve performance. The Core Business Suite extends ServiceNow's reach beyond enterprise clients to the mid-market, targeting organizations with up to 5,000 employees. It provides a single access point for workplace needs, connecting employees, suppliers, IT systems, and data. This eliminates silos and unifies processes across departments.